Return and Refund Policy

 

1. Overview

At Menxo, we want you to be satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 7 days of delivery, subject to the conditions outlined below.

2. Eligibility for Returns

• Items must be returned within 7 days of receiving your order.
• Items must be unused, unworn, and in their original packaging with tags (if applicable).
• Proof of purchase (order confirmation or invoice) is required.
• Certain products (e.g., perishable goods, custom-made items, undergarments) are not eligible for return.

3. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed to your original method of payment within 7–10 business days.
• Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective product).

4. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact us within 7 days of delivery. Exchanges are subject to product availability.

5. Return Shipping

• You are responsible for return shipping costs unless the return is due to our error.
• We recommend using a trackable shipping method to ensure safe delivery of your return.

6. Damaged or Defective Items

If you receive a defective or damaged product, please notify us within 48 hours of delivery. We will arrange for a replacement or issue a full refund, including shipping costs.

7. How to Initiate a Return

To start a return or exchange, please contact us with your order details:

Email: menxo0092@gmail.com

Phone: +92 310 4716482